5-Year Warranty Policy
At Rivolto® International, our products are beautifully handmade with love, care, and dedication by our incredibly experienced and professional craftsmen in a small workshop in Pakistan. This is why we are sure that you will absolutely love your new product(s), and we are confident that they will last you for a long, long time.
Just for your peace of mind, we are happy to offer a 5 years warranty from your date of purchase.
Warranty Coverage
We warrant for five years from the day a product was bought, to the original purchaser, that our materials and craftsmanship are free from manufacturing defects.
The warranty does not cover any damages including, but not limited to:
- · Misuse or neglect
- · Normal wear and tear
- · Change of mind
- · Overstuffed bags
- · Deformed products by misuse
- · Accidents
- · Exposure to extreme conditions
- · Change of color
- · Exposure to acids, ink, oils, solvents, water
- · Malicious damage (sorry about that)
For example, if you put more items in a bag than recommended, the leather will naturally stretch out of shape and put undue stress on the stitching and other materials. This is a sample case of no warranty cover.
This warranty does not cover any claims for incidental or consequential damages in connection with the product.
In any event, we reserve the right to inspect the item and make a fair judgment as to whether the fault is covered by our warranty. We reserve the right to offer a repair, an exchange for the same item (or a “like-for-like” item if the same isn’t available), or a full refund.
The Rivolto International warranty sits alongside applicable consumer protection law.
Faulty Items
In the highly unlikely event that your item has a fault, please email us (with pictures, if applicable) and we can provide you with a returns address label so you can send the item back to us.
We strongly suggest you properly package your item and that you use a tracking/signatory postage service which has adequate insurance cover for the item(s) that you are posting, as regrettably, we cannot be held liable for any items that are lost or damaged in transit. Additionally, we recommend you keep a copy of your proof of postage.
Once we receive the item, we can quality check the product, and if it is deemed that the item is faulty, we will either send you a replacement item or issue a refund for you.
How Do I Make a Claim?
In the extremely unlikely event that your goods develop a fault, please email us at Askrivolto@gmail.com with some pictures and details. This will help us speed things up and help out in the best possible way.